FREQUENTLY ASKED QUESTIONS

DO I RECEIVE STATUS UPDATES ON MY TASK(S)?

Yes, you will 2 emails every day to let you know that your Virtual Assistant is signing in and signing out along with providing the status update of your task(s) in the beginning and ending of the day respectively.

WHAT IS A VIRTUAL ASSISTANT?

A virtual assistant (typically abbreviated to VA, also called a virtual office assistant)is generally self-employed and provides professional administrative, technical, or creative (social) assistance to clients remotely from a home office. Because virtual assistants are independent contractors rather than employees, clients are not responsible for any employee-related taxes, insurance or benefits, except in the context that those indirect expenses are included in the VA’s fees. Clients also avoid the logistical problem of providing extra office space, equipment or supplies. Clients pay for 100% productive work, and can work with Virtual Assistants, individually, or in multi-VA firms to meet their exact needs. Virtual Assistants usually work for other small businesses but can also support busy executives.
For more information about virtual assistants visit our blog.

CAN I TALK TO MY VIRTUAL ASSISTANT ON PHONE?

Yes, you can. We provide you with a US number that you can call to talk to your VA.

HOW DO I PAY?

We accept either PayPal or a valid credit or debit card that has to be on file and is charged on the 1st of every month (excluding the first month). If payment is not successfully processed by the 3rd of the month, we reserve the right to discontinue service until the payment is processed successfully

WHAT IF I HAVE ISSUES WITH MY VIRTUAL ASSISTANT?

We keep your satisfaction on priority and customer service is very important to us. In case you are having issues with your Virtual Assistant for any reason, we want to know right away. We will initially try to work through the problem.If it’s something which cannot be worked out, we will straightaway assign someone else who can better meet your requirements.

DO I GET A REFUND IF I CANCEL?

Yes, we do have a refund policy. Terms & Conditions apply.

WHAT ABOUT HOLIDAYS?

We observe major USA holidays and your assistant will be spending time with family and friends during these holidays. We will not be handling tasks, but if there is a matter that is very urgent, we may be able to work with you. Let us know, preferably in advance.

DO I HAVE MY OWN VIRTUAL ASSISTANT?

Yes, you will have a dedicated virtual assistant if you have chosen either Hourly or Pro plan. Wise Mates provides flexibility to fill someone else in in case of emergencies. We keep updated process documentation up and ready so your business is not hampered in any situations.

IS THERE ANY CONTRACT?

No, you can cancel at any time.

DO YOU HAVE 24/7 SUPPORT?

Yes, we are available 24/7.

WHAT ARE YOUR WORKING HOURS?

We work on our client’s desired time zones. It totally depends upon what time zone do you want your virtual assistant to work.

DO YOU OFFER A FREE TRIAL?

Yes, we do. We offer a 5 Day Free Trial to everyone approaching us for hiring a virtual assistant. After you choose to continue with our services we include those 5 Days of free trial in your billing.

HOW TO I CONTACT MY VIRTUAL ASSISTANT?

You can contact your Virtual Assistant through Emails, Skype, Google Chat, MSN Messenger and any other IM application according to your convenience.

HOW DO I HIRE A VIRTUAL ASSISTANT?

Hiring virtual assistants at Wise Mates is really easy. Visit our YouTube video link which will give the right information about how to hire a virtual assistant. Here is the link https://www.youtube.com/watch?v=nbyMnAh3F48